Refund & Return Policy

We want you to be thrilled with your new order!  However, we understand that sometimes things don't work out as planned.

 Here's our policy to ensure your satisfaction:
 
Returns
 
- Returns are accepted within 10 days of the delivery date.

- Unopened, unused products in their original packaging are eligible for a full refund or exchange.

- Opened packages are not eligible for returns or refunds.

- Damaged or defective products will be accepted for a full refund or exchange, regardless of the return date.
 
Refunds
 
- Refunds will be issued to the original payment method used for the purchase.

- Please allow 5-10 business days for the refund to be processed once your return is received and inspected.
 
Return Process
 
1. Contact our customer service team to initiate the return process. You can reach us at (shoparcanehelp@gmail.com)

2. Package the order securely in their original packaging or a similar sturdy box.

3. Include a copy of your order confirmation or invoice within the package.

4. Ship the package to the following address: [Email us to receive return address].

5. Send us a return tracking number once you return your recently purchased product.

 
Shipping Costs
 
- Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective product.

- For damaged or defective magnetic eyelashes, we will provide a full refund.
  
We strive to provide exceptional customer service. If you have any questions, please don't hesitate to contact us. (shoparcanehelp@gmail.com)